It is our goal to achieve 100% customer satisfaction. We will take any reasonable steps to make your experience at deckers-nursery.com exceptional. If you have any questions, concerns, or comments, please email us at hello@deckers-nursery.com or call us at (631) 261-1148, and we will do our best to assist you.
Returning Store Purchases
Live Goods
Because of the delicate nature of live flowers, plants, vegetables, herbs, trees & shrubs it's impossible for us to be certain they've been properly cared for once they have been sold and leave our possession. As such, we are only able to accept returns of ALL live goods within 24 hours of your original purchase date and time. Please understand this policy is in place solely to make sure that our plants remain happy and healthy and will thrive in another customers home after you return them.
In addition to this return policy be sure to read over our Plant Guarantee should you have any questions about what is and what isn't guaranteed as it relates to live goods, plants that you purchase and plants that we install for you.
Hard Goods
We offer a vast selection of gardening supplies, tools, accessories, gift items, birding supplies, planters and yard art. We offer these product lines to make your gardening and shopping experience more pleasurable and rewarding. Most of these items are not perishable and do receive basic care while they are in our control. If you have trouble with a product, please don't hesitate to contact us and we can help point you in the right direction. If we believe it's a manufacturer defect, we can help make sure you know who to contact for a remedy.
All customers have the opportunity to return "hardgood" items purchased at one of our retail outlets within 7 days of their purchase when it's accompanied with a receipt. Returns will only be made when all the packaging and parts remain in tact or if there is an obvious defect. Please inspect your purchases as soon as possible to avoid missing the 7 day window. All bagged goods (fertilizers, soil amendments, lawn care products) can be returned as long as the packaging has not been opened. These returns must also be completed in the 7 day window.
Please note that we can not guarantee the performance and/or results of these products whether they're expected or implied. If you have any questions regarding the use of products available in our store we will make every effort to clarify how to use them and what you should expect. Returns of pesticides after the packaging has been opened is not allowed under any circumstance.
To avoid any additional fees, please include all original packing materials, manuals, and accessories with the product. All merchandise must be returned in its original packaging and in sellable condition. Wearable items must be unworn. If the product was opened or used, restocking fees may apply.
Please be sure to hold onto your paper receipt or ask us to email you a copy at checkout. This allows us to refund your transactions more easily. If you are a frequent flower club member, and provided your information during checkout, we will be able to look up your order for you.